Shipping policy
Last updated: 12 October 2026
At SKINØ, we aim for fast, safe and reliable delivery. All orders are shipped directly from our certified manufacturing partner in Riga, Latvia (EU), so your products reach you fresh, either at your nearest pickup point or at the delivery address you provide at checkout.
Processing time
We normally pack and prepare your order within 1–3 business days of order confirmation and payment.
Delivery times
- Sweden: normally 3–10 business days from order confirmation and payment.
- International: normally 5–15 business days, depending on the destination country, shipping company, customs handling and local delivery conditions.
Delivery times are estimates. Delays can occur because of shipping companies, customs, public holidays, high carrier volumes or events beyond our control. If your order has not been delivered within 30 days, you have the right to cancel it and receive a full refund.
Shipping costs
- Sweden: free standard shipping on the entire range.
- International: the shipping cost is calculated automatically and shown at checkout before you complete your purchase. It depends on the destination country, package weight and shipping method.
Optional services, such as home delivery or express shipping, are shown at checkout for an additional fee when they are available for your country and address.
We may change our shipping terms in exceptional circumstances. Changes only apply to new orders.
Delivery method
We ship with reliable carriers such as PostNord and DHL. Depending on the package size, shipping method and local conditions, your package is delivered to a pickup point, parcel locker, mailbox or directly to your address.
Order confirmation and tracking
When your order has been shipped, you receive an email with a tracking number and a link to the carrier's tracking service. Please follow your shipment and collect it within the time set by the carrier.
Delivery address
Please make sure your delivery address is correct and complete at checkout, including name, street, postal code, city, country, phone number and any apartment details. Once an order has been shipped, we cannot guarantee that the address can be changed.
If a package is returned to us because the address you provided was incorrect or incomplete, we may charge a fee of SEK 150 to cover new shipping, return shipping and handling. For international orders, the actual cost may be higher depending on the carrier and destination country.
Responsibility during transport
We bear the risk for your order until you have received it. If your package is damaged, delayed or lost during transport, contact us and we will resolve it with a replacement or a refund. We handle the claim with the carrier.
A package delivered to your mailbox or parcel locker counts as received when the carrier has registered it as delivered there. A package sent to a pickup point counts as received when you collect it. If tracking shows your package as delivered but you have not received it, contact us as soon as possible at info@skinosverige.se and we will investigate together with the carrier.
Damaged packages
If your package is damaged on arrival, please report it at the pickup point or to the carrier and contact us as soon as possible at info@skinosverige.se. Include photos of the outer packaging, the inner packaging and the product, and keep all packaging material until the matter is resolved.
Unclaimed packages
If a package is not collected within the time set by the carrier, it is returned to us. We may then charge a fee of SEK 150 to cover return shipping, administration and handling, which may be deducted from any refund. For international orders, the actual cost of return shipping and customs handling may be higher and may be deducted in the same way.
International shipping and customs
We deliver within Sweden and to selected international markets. Orders within the EU are normally free of customs duties. For deliveries outside the EU, customs duties, import VAT and other local charges may apply. These are paid by the recipient and are not always included in the price shown at checkout.
If your country is not available at checkout, contact us at info@skinosverige.se and we will see whether delivery can be arranged.
Contact
Questions about your delivery or this policy? Contact us:
Email: info@skinosverige.se
Phone: +46 76 706 77 23
ScandiSocialPro®
Muskotgatan 32, 424 41 Angered, Sweden
VAT: SE910802895301 | Approved for F-tax and registered for VAT | Registered with the Swedish Companies Registration Office (Bolagsverket)
Our products are notified in the EU Cosmetic Products Notification Portal (CPNP) and comply with Regulation (EC) No 1223/2009, under the supervision of the Swedish Medical Products Agency (Läkemedelsverket).
Member of the Association of Swedish Beauty Brands | Member of NOC Sweden – Green Beauty
We wish you a smooth delivery and look forward to you enjoying your SKINØ products.