Shipping policy

Shipping Policy SKINØ

At SKINØ, we strive for fast, safe and reliable delivery of your products. All orders are shipped directly from our certified manufacturing partner in Riga, Latvia, to guarantee maximum product freshness and high quality straight to your nearest pickup point or the delivery address you provide at checkout.

Delivery Times

Normal delivery time within Sweden is 3–10 business days from the time the order has been confirmed and payment received. For international orders, normal delivery time is 5–15 business days, depending on the recipient country, shipping company, customs handling and local delivery conditions.

Delivery times are estimates and do not constitute a guarantee. Delays may occur due to shipping companies, customs handling, public holidays, high load on carriers, or events beyond our control.

Processing Time

Normal processing time to pack and prepare your order is 1–3 business days before the package leaves our manufacturing partner or our warehouse.

Shipping Costs

We offer free standard shipping within Sweden on the entire range.

For international orders, the shipping cost is calculated automatically and clearly displayed at checkout before you complete your purchase. The cost may vary depending on the delivery country, the weight of the package, the shipping method and any add-on options.

Additional Services

Any add-on options, such as express shipping or special delivery alternatives, are shown at checkout if they are available for your country.

We reserve the right to adjust shipping terms in extraordinary circumstances, but such changes apply only to new orders.

Order Confirmation and Tracking

Once your order is packed and has left our manufacturing partner or our warehouse, a confirmation is sent via email with a tracking number and a link to the shipping company's tracking service, usually PostNord, DHL or equivalent.

You as the customer are responsible for following your shipment via the tracking link and collecting the package within the time specified by the shipping company.

Address Change and Incorrect Address

It is your responsibility as the customer to provide a correct and complete delivery address at checkout, including name, street, postal code, city, country, phone number and any apartment information.

If an order has already left our manufacturing partner or our warehouse, we cannot guarantee that the address can be changed.

Fee for Returned Package

If the package is returned to us due to an incorrect, incomplete or invalid address, a fee of SEK 150 may be charged for new shipping, return shipping and handling. For international orders, a higher actual cost may apply depending on the shipping company and recipient country.

Delivery Method

We use reliable shipping companies such as PostNord, DHL or equivalent. Packages are normally delivered to the nearest pickup point, parcel box, mailbox, or directly to the specified delivery address depending on the size of the package, the shipping method and local delivery conditions.

Home delivery, express shipping or other special delivery alternatives can be selected at checkout for an additional fee if they are available for your country and address.

Delivery, Responsibility and Tracking Status

We are responsible for ensuring that your order is shipped to the address you provided at checkout and that the shipment is handed over to the chosen shipping company.

If a shipment is damaged, delayed or lost during transport before it has been registered as delivered, we will help you investigate the matter and file a complaint about the shipment with the shipping company.

If the Package Is Registered as Delivered

If the shipping company has registered the package as delivered to the specified address, parcel box, mailbox or pickup point, the shipment is normally considered delivered. If, despite this, you have not received the package, you should contact us as soon as possible at info@skinosverige.se. We will help you investigate the matter together with the shipping company.

Any compensation or re-delivery is assessed on a case-by-case basis based on the shipping company's investigation, tracking information, proof of delivery and applicable consumer protection rules.

What We Are Not Responsible For

We are not responsible for delays or delivery problems caused by an incorrect address, failure to collect, the recipient not being available at the time of a delivery attempt, local delivery obstacles, customs handling, or circumstances beyond our control.

Unclaimed or Uncollected Packages

If a package is not collected within the time specified by the shipping company, it is returned to us.

For unclaimed or uncollected packages, we may charge a fee of SEK 150 to cover the costs of return shipping, administration and handling. The fee may be deducted from any refund of the order amount.

For international orders, the actual cost of return shipping, customs handling and administration may be higher. In such cases, the corresponding actual cost may be deducted from any refund.

We strongly recommend that you follow your package via the tracking link and collect it on time.

Problems with Delivery

If the package is damaged upon arrival, you should report this directly to the pickup point or the shipping company and contact us as soon as possible at info@skinosverige.se. Please attach photos of the damage, the outer packaging, the inner packaging and the product.

In the event of transport damage, it is important that you save all packaging and packing material so that a correct complaint can be filed with the shipping company.

If the package does not arrive within a reasonable time, you should contact us and we will help you track or file a complaint about the shipment with the shipping company.

International Shipping (EU and the Rest of the World)

We deliver within Sweden as well as to selected international markets.

The delivery time for international shipments is normally 5–15 business days, but may vary depending on the recipient country, shipping company, customs handling, public holidays and local delivery conditions.

Customs Fees and Import

For orders within the EU, no customs fees normally apply, but local delivery conditions may vary.

For deliveries outside the EU, customs fees, import VAT and other local charges may apply. These fees are paid by the recipient and are not always included in the price shown in our store or at checkout.

If your country is not available as an option at checkout, you are welcome to contact us at info@skinosverige.se to see whether individual delivery can be arranged.

Contact for Shipping Questions

Do you have questions about your delivery or this policy?

Please contact us: Email: info@skinosverige.se

Phone: +46 76 706 77 23

ScandiSocialPro® Muskotgatan 32, 424 41 Angered – Sweden.

VAT registration number (VAT): SE910802895301.

Approved for F-tax & VAT | Registered with the Swedish Companies Registration Office (Bolagsverket).

Member of the Association of Swedish Beauty Brands | Member of NOC Sweden – Green Beauty.

All our products meet the regulatory requirements for the Swedish market according to the Swedish Medical Products Agency (Läkemedelsverket).

We wish you a smooth delivery and look forward to you soon being able to enjoy your SKINØ products.