Refund policy
Last updated: 12 October 2026
At SKINØ, we want you to feel completely secure with your purchase. This policy follows Swedish consumer law (the Distance and Off-Premises Contracts Act and the Consumer Sales Act) and the EU Consumer Rights Directive.
14-day right of withdrawal
You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which you, or a third party designated by you, received the last item in your order. Weekends and public holidays are included.
After you have notified us that you are withdrawing from your purchase, you have a further 14 days to send the products back to us.
How to start a return
To help us handle your return quickly and correctly, please register it before you send anything back:
- If you checked out with your email address: start your return in our secure customer portal at account.skinosverige.se.
- If you checked out with only a phone number (SMS): use the personal return link in your SMS order confirmation.
- Alternatively: email us at info@skinosverige.se with your order number and the products you wish to return.
Return address: ScandiSocialPro, Muskotgatan 32, 424 41 Angered, Sweden.
Exceptions for health and hygiene reasons
Under Swedish and EU law, sealed goods that are not suitable for return for health or hygiene reasons are exempt from the right of withdrawal once the seal has been broken after delivery.
For SKINØ products, this means:
- The right of withdrawal applies to unopened, unused products in their original condition, with all labels intact and the security seal or protective film unbroken.
- Skincare products (such as cleansers, serums, day creams and sun sticks) whose seal has been broken cannot be returned, as they can no longer be resold for hygiene reasons.
Shipping costs and refunds
- Return shipping: you pay the cost of returning the products. We recommend a trackable shipping method.
- Original shipping cost: if you withdraw from your entire order, we refund the full amount you paid, including our standard delivery cost. If you chose a more expensive delivery option, we refund only the cost of standard delivery.
- Refund time: we refund you no later than 14 days after we received your notice of withdrawal. We may wait to make the refund until we have received the products back, or until you have shown that you have sent them. The refund is made to your original payment method, usually within 3–5 banking days depending on your bank.
Defects, damage and complaints
Please check your delivery when you receive it. If a product is defective, damaged in transit or not what you ordered, contact us at info@skinosverige.se or call +46 76 706 77 23.
To help us handle your complaint quickly, please include clear photos of the damage and of the product's batch number (printed on the packaging).
Under the Swedish Consumer Sales Act, you have the right to complain about defects that existed at delivery for up to three years. Please notify us within a reasonable time after you discover the defect; a complaint made within two months is always considered timely. If your complaint is approved, we cover the return shipping and offer a replacement or a full refund.
Patch test recommendation
We recommend that you test a new skincare product on a small area of skin, such as the inside of your forearm, 24–48 hours before full use. An individual skin reaction is not in itself a product defect. If you experience irritation, stop using the product and contact us.
Disputes
If we cannot reach an agreement, you can turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN). We follow ARN's recommendations.
Contact
Email: info@skinosverige.se
Phone: +46 76 706 77 23
ScandiSocialPro®, Muskotgatan 32, 424 41 Angered, Sweden